Journiq - Support & Help

Simply open Journiq and tap the "+" button on the main screen. Enter "Where did you go?", add a title, and start pinning locations on the map. You can also add friends and dates immediately.

Within any trip, navigate to the "Budget" tab. You can log expenses by category (e.g., Transportation, Food, Activity). The app automatically calculates total spend and shows you "How You're Doing" against your set budget.

Go to the trip details page, tap the share/export icon in the top right corner. You can choose:

• Export to PDF: For a beautiful visual summary of your journey.
• Export to CSV: For detailed expense data to use in spreadsheets.

Yes! You can view your pinned locations and add new entries while offline. The app will sync your data to the cloud once you reconnect to the internet.

For iOS: Go to Settings > [Your Name] > Subscriptions > Journiq

For Android: Open Google Play Store > Menu > Subscriptions > Journiq

You can also use the "Restore Purchases" option in the app if you've switched devices.

You can cancel anytime through your device settings:

• iOS: Settings > [Your Name] > Subscriptions > Journiq > Cancel
• Android: Google Play Store > Menu > Subscriptions > Journiq > Cancel

You'll continue to have access until the end of your current billing period.

Yes, you can tag friends in your trips using the "Who joined you?" feature. You can also share a read-only view of your journey via a web link or PDF export.

• Check your internet connection
• Ensure you've granted location permissions to the app
• Restart the app
• Check if your device is in "Low Power Mode" which might restrict GPS updates

If issues persist, contact us at mallik.puranjan@gmail.com with your device model.

• Check your internet connection
• Ensure the app has permission to access your photo library
• Free up storage space on your device if it's full

Try these steps:

• Tap "Restore Purchases" in the app settings
• Sign in with the same Apple ID or Google account used for purchase
• Restart the app after restoring

If this doesn't work, contact us with your purchase receipt.

Refunds are handled by Apple or Google:

• iOS: Visit Apple's "Report a Problem" website
• Android: Contact Google Play Store customer service

Include your order number and reason for the refund request.